You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. The balance of the refund will be issued as a store credit for purchase of your next product or paid directly back into your PayPal, ZipPay, Credit Card or Bank Deposit account. Frankies will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund less a 20% re-stocking fee and any shipping costs which are unable to be retrieved.
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